職務(wù)：CSS Engineer 客戶服務(wù)工程師
部門(mén)：客戶服務(wù)部
地點(diǎn)：中國(guó)上海
描述：為客戶實(shí)施現(xiàn)場(chǎng)服務(wù)及大客戶的服務(wù)管理工作，要求具備良好的客戶滿意度意識(shí)和精湛的技術(shù)服務(wù)水準(zhǔn)。
職責(zé)：
1.能獨(dú)立承擔(dān)并完成HDS高端存儲(chǔ)產(chǎn)品的安裝、維修和維護(hù)工作，包括并不限于，硬件安裝、在線擴(kuò)容、微碼升級(jí)、配置變更、問(wèn)題處理和解決等；
2.有良好的金融客戶服務(wù)經(jīng)驗(yàn)，能主動(dòng)為客戶提供技術(shù)規(guī)劃和建議，包括微碼評(píng)估、復(fù)雜問(wèn)題跟進(jìn)處理、在線擴(kuò)容或項(xiàng)目實(shí)施規(guī)劃等；
3.具備良好的客戶服務(wù)意識(shí)，包括但不限于:有效傾聽(tīng)和溝通、問(wèn)題分析及處理、文檔撰寫(xiě)和團(tuán)隊(duì)協(xié)作等能力；
任職資格：
1. 計(jì)算機(jī)及相關(guān)專(zhuān)業(yè)大學(xué)本科畢業(yè)，5年以上的IT存儲(chǔ)及售后服務(wù)工作經(jīng)驗(yàn)，有銀行和金融客戶經(jīng)驗(yàn)者優(yōu)先。
2. 具備HDS產(chǎn)品維護(hù)能力或?qū)I(yè)原廠的存儲(chǔ)技術(shù)能力（如HP、EMC、IBM等）。
3. 樂(lè)觀自信、有責(zé)任感，并有志于從事售后服務(wù)工作。

Ignite your career with Hitachi Vantara! We have a proven track record of creating the future for more than 100 years. Thousands of the most mission critical systems in the world’s largest enterprises use our solutions today. We’re going to change the way the world works and we’re going to make it a better place. Not by helping our customers and partners innovate but rather, by helping them intelligently innovate so they can deliver outcomes that truly matter for business and society. Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders find and use the value in their data to innovate intelligently and reach outcomes that matter for business and society. We combine technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Only Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. We work with organizations everywhere to drive data to meaningful outcomes. Great careers start with innovation and here at Hitachi Vantara, our promise is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!