Overview:
We are looking for a Consultant, with experience in CRM business processes and IT systems.
The successful candidate is highly motivated to excel and advance his/her career by continuously learning and improving. He/she is pro-active and takes an active interest in the tasks at hand.

Key Responsibilities:
1. Advising clients (all levels of business, including management level) and team members in regards to CRM related topics in the automotive or FMCG industry
2. Analyze and specify requirements and business processes
3. Process and requirements documentation (Business Proposal, GAP/Fit Analysis etc.)
4. Mapping of client’s processes and touch points to IT and CRM solutions
5. Closely work with technical teams, including external and internal, to analyze technical feasibility of implementing client requirements
6. Produce specifications for technical teams for system implementation, such as entity/field definitions and business rules.
7. Ability to take part in workshops, brainstorming sessions and come up with interesting ideas / solutions
8. Following-up on outstanding open issues with client or internal team members
9. In the absence of a technical solution, advise clients on workarounds
10. Understand the overall project goals and the client’s CRM/business strategy
11. Plan and manage the life cycle of projects, external and internal
12. Understand the importance of quality assurance practices and have the ability to alert clients, team members to potential project risks
13. Build and maintain relationships with clients and third-party participants
14. Work closely with business stakeholders and Project Manager
15. Participation in presales: assessment of briefings and, if necessary, refinement based on your own suppositions, preparation of effort estimates, drafting of proposals


Requirements:
1. Familiar with IT systems implementation.
2. Familiar with the Automotive or FMCG (wholesale) industry is an advantage
3. Experience with at least one CRM system. Knowledge of one of SAP C4C, CRM or ERP is an advantage.
4. Good knowledge of MS Office. Good presentation skills. Medium to advanced MS Excel skills.
5. Fluent in English and Chinese language. Strong interpersonal and intercultural skills.
6. Able to work independently and in a proactive manner

我們是一家德國IT公司，總部在德國慕尼黑，在布拉格和北京上海有分公司。
公司主要給汽車行業(yè)的客戶提供整合IT和Marketing的解決方案，業(yè)務范圍包括CRM, BI, ERP, E-Commerce等。

目前公司在北京有一百多人，其中30%是外籍員工，來自十多個不同的國家。
工作語言是英文。
我們能為員工提供：
1. 20天年假+10天病假
2. 五險一金和商業(yè)醫(yī)療保險
3. 彈性工作制,你可以9點來，也可以10點到。
4. 每天免費的啤酒，每周五的輕松Party
5. XBOX 和 Guitar Hero 游戲機，中午或下班后隨便High.
7. 每年的出境旅游

更多信息，請上公司官網(wǎng)：www.crm-factory.eu