崗位職責(zé)：
1．定期與學(xué)員交流
? 通過電話、郵件或者微信，給新學(xué)員做入門指導(dǎo)，協(xié)助學(xué)生安裝上課平臺(tái)；
? 每月定期搜集學(xué)生下月排課訴求；
? 與學(xué)生交談，了解學(xué)生對課程的滿意和接受程度，針對學(xué)生的學(xué)習(xí)方法、學(xué)習(xí)進(jìn)度和學(xué)習(xí)內(nèi)容進(jìn)行個(gè)性化的跟進(jìn)服務(wù)；
? 負(fù)責(zé)監(jiān)管學(xué)生上課，如遇學(xué)生或者老師由于網(wǎng)絡(luò)問題等原因?qū)е聼o法準(zhǔn)時(shí)上課，應(yīng)及時(shí)協(xié)調(diào)與處理；
? 及時(shí)在教務(wù)系統(tǒng)上更新學(xué)生檔案，包括學(xué)生的相關(guān)信息和材料；
2. 定期跟外籍教師溝通
? 了解學(xué)員的學(xué)習(xí)情況；
? 根據(jù)外教和學(xué)員的時(shí)間協(xié)安排課程；
? 督促外教完成每周課堂報(bào)告和教學(xué)計(jì)劃；如遇外教未及時(shí)完成反饋，及時(shí)與外教溝通并督促完成；
3． 定期回訪學(xué)生家長
? 向家長和學(xué)生反饋學(xué)員學(xué)習(xí)情況；
? 每月月底給家長發(fā)下月課表；
? 及時(shí)翻譯外教為學(xué)生做的學(xué)習(xí)反饋和教學(xué)計(jì)劃，通過郵件和微信群發(fā)給家長和學(xué)生；
? 提前溝通了解家長的增減課要求，并及時(shí)通知相關(guān)排課人員和外教老師；
? 了解家長對課程的意見和建議，及時(shí)反饋，并與外教交流改善教學(xué)質(zhì)量；
4． 負(fù)責(zé)內(nèi)部的協(xié)調(diào)工作和跨部門的溝通工作
? 與留學(xué)顧問溝通或反饋學(xué)生情況，以及配合留學(xué)顧問改進(jìn)或者調(diào)整學(xué)習(xí)進(jìn)度；
? 面臨學(xué)員、家長和外教老師的任何變動(dòng)情況的時(shí)候，及時(shí)通知部門相關(guān)人員，如遇無法解決的問題，及時(shí)向上級匯報(bào)；
? 及時(shí)了解學(xué)生的課程進(jìn)度，配合留學(xué)顧問一起幫助完成續(xù)費(fèi)；
? 向家長介紹轉(zhuǎn)介紹政策，促進(jìn)轉(zhuǎn)介紹業(yè)績。
任職要求：
1.本科及以上學(xué)歷，有留學(xué)經(jīng)驗(yàn)者優(yōu)先；
2.英文聽說讀寫優(yōu)秀，在工作中可用英文精準(zhǔn)溝通，語法錯(cuò)誤少；
3.形象氣質(zhì)佳，請?zhí)峁﹤€(gè)人照片；
4.較強(qiáng)的解決問題能力，能從多個(gè)維度有邏輯的提供解決方案；
5.優(yōu)秀的人際溝通技巧；
6.為高端客戶提供高品質(zhì)的專業(yè)服務(wù)；
7.做事細(xì)心，認(rèn)真踏實(shí)；
8.能夠隨時(shí)查收并及時(shí)回復(fù)家長或者學(xué)生信息
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BE Education was founded in 2003, The Headquarter is located in Shanghai, and there are branches in Beijing, Chengdu and Shenzhen. We have more than 100 excellent and talented employees.
BE offers a suite of programs, all of which share the same core values of integrity, expertise, and aspiration for excellence. Our programs are designed to complement each other and focus on offering ways for Chinese students to access international education.
Education Consulting and Summer Programs
BE Education Consulting helps students access to top international schools abroad. In addition, BE Education Consulting provides ancillary services, including student assessment, personal statement counseling, and progress tracking. BE operates proprietary summer programs which are hosted at top schools, colleges, and universities, including Harvard, MIT, Eton College, and Charterhouse.
Oxford International Colleges of China
BE develops and manages Oxford International Colleges of China (OIC). These exclusive English-language boarding high schools are aimed at Chinese nationals.
OIC offers a rigorous British A-levels curriculum and aims to place graduates into top English-language universities throughout the world. OIC immerses students in international education and prepares them for life overseas.
School Guide
BE has the cooperation with Hurun with the international education guides that are considered to be the authoritative source for information about foreign schools, colleges, and universities. In addition, The Schools Guides organize educational conferences and lectures promoting international education.
company website: www.behk.org
school website:www.chengduoic.com
www.czoic.com