Position Summary:
As a Product Support Scientist 2, you will play a key role enhancing Illuminas unparalleled customer support by providing 2nd/3rd level support to in-house and field technical support staff on released commercial products. This is a primarily in-house position, although some travel may be required.

Job duties include, but are not limited to:
?Develop hands on expertise with Illumina’s assays and systems.
?Manage resolution of complex escalated support issues, by collaborating with Technical Support and Field based case owners and traveling to customer sites to assist with resolution of complex issues as needed.
?Participate in department projects and work in multidisciplinary teams to speed resolution
?Oversee sustaining product releases with assistance from senior team members and management (hardware/software upgrades, etc).
?Edit and author technical documentation in conjunction with members of the Product Support, Customer Solutions Development, and Writing Services group.
?Contribute to the development and implementation of group processes.
?Moderate travel (up to 30%)

Preferred Experiential :
?3-5 years of commercial biotech/biomedical experience preferred.
?Prior experience in an in-house or field support role is required.
?Prior hands on experience with microarray and sequencing technologies preferred.
?Prior project management experience is preferred.
?Highly motivated team p, with strong problem solving ability, outstanding interpersonal skills, and excellent English verbal and written communications skills.
?A clear vision of, and commitment to, providing outstanding customer service.

Preferred Educational :
PhD, MSc, or BS in Chemistry, Biochemistry, Molecular Biology, or related degree.

Illumina is an Equal Opportunity Employer.

Illumina是一家領先的生命科學工具和綜合系統(tǒng)開發(fā)、制造和營銷商，其產(chǎn)品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開展，使我們更加靠近實現(xiàn)個性化醫(yī)療的目標。隨著技術的飛速進步，提供創(chuàng)新、靈活、可擴展的解決方案和業(yè)內(nèi)領先的支持服務配套至關重要。
我們致力于通過強調互動協(xié)作、快速交付解決方案、滿足客戶需求來面對這項挑戰(zhàn)。
我們的客戶廣泛分布于全球，涵蓋了學術組織、政府部門、制藥廠商、生物技術公司和其他領先的機構。