Qualification:1. At least 3 ~ 5 years of IT Helpdesk experience in a professional environment or equivalent.2. Bachelor’s degree or higher in Computer Science, or Information System, or related field. An equivalent combination of education and experience is acceptable.3. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 4. Understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferecing platforms, VPN, Adobe, etc.5. Understanding of daily basic user support and helpdesk process.6. Understanding of ITIL fundation to better cooperate with other skill teams.7. Experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, Comanagement, Apple Business Manager, meeting support, project support, quality assurance, etc.8. Basic knowledge for networking, IP telephony, VDI, etc.9. Ability to participate in on-call rotations that include after-hours and weekend and holiday support.10. Certification in ITIL Fundation, ISO 2000 would be advantageous.General Responsibilities:1. To provide on-site technical support in Tianjin premises.2. To cooperate with the End User Computing team to provide general support for EUC related matters, including but not limited to desktop, printing service, meeting support, video conferencing platform, IT asset management, etc.3. To cooperate with the Network team to provide general support for network related matters, including but not limited to IP Phone, office network, network room, etc.4. To cooperate with the IT Infrastructure team to provide general support for IT Infrastructure related matters, including but not limited to on-premise virtualization and server, public cloud, server room, etc.5. To escalate service requests and incidents to relevant teams and suppliers when needed and collaborate to resolve.6. To perform other related duties as assigned.7. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.Project Support:1. To support end user computing related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.2. To support IT Helpdesk related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.3. To support IT operation related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.4. To develop and implement EUC related solutions for business needs in consultation with business units.5. To provide support for end user computing applications.6. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.工作地點：天津市濱海新區經濟開發區于家堡金融區寶策大廈

宏意星是一家專業化的IT增值服務提供商。作為IBM公司的供應商，宏意星致力于為客戶提供專業化的IT運維管理增值服務，致力于為行業客戶的商業應用系統提供個性化的軟件解決方案。

宏意星運用自身雄厚的技術及資源優勢，詮釋了一個新的IT服務理念：無論何時、何地，宏意星都隨時準備以專業的人性化服務，來保障企業的正常運作和高速發展。宏意星的全部宗旨都基于一條重要的原則，即成果共享與客戶關懷。出于這種精神，宏意星人愉快地貢獻他們的時間、知識與經驗，恪守誠信原則，不斷地為客戶、員工和社會創造更大的價值。